Ajax Superior Kit 25 | Hub 2 Plus (4G Sim/Ethernet/Wi-Fi) | KeyPad Plus, MotionCam (PhOD), DoorProtect & Sirens | Choice of White or Black

FAQs

What is included in the Ajax Kit 25 Superior?

The kit includes 1x Hub 2 Plus control panel, 2x MotionCam S (PhOD) Jeweller motion detectors with cameras, 1x DoorProtect S opening detector, 1x HomeSiren S wireless indoor siren, 1x StreetSiren DD (Double Deck) wireless outdoor siren, and 1x KeyPad Plus S touchscreen keypad with RFID reader. All devices come with pre-installed batteries, mounting hardware and are ready to operate straight from the box. This comprehensive bundle provides complete protection with indoor/outdoor alert coverage, photo verification, entry point monitoring and secure access control suitable for homes or businesses.

Why does this kit include both an indoor and outdoor siren?

The dual siren configuration provides comprehensive alert coverage for different purposes. The HomeSiren S (indoor, 81-105dB) alerts occupants inside the building and can serve as entry/exit delay notification, whilst the StreetSiren DD (outdoor, 85-113dB) with its weather-resistant IP54 construction and LED frame provides high-visibility deterrence to intruders outside and alerts neighbours or passersby. The outdoor siren can also display a branded faceplate for security company advertising. Both sirens can be configured independently to respond to different detectors or security events, providing flexibility in alarm response strategies.

How does the photo verification feature work with the MotionCam S detectors?

When a MotionCam S detector is triggered, it automatically takes a series of up to 5 animated photos (640×480 pixels) using its built-in camera and IR backlight. These photos are transmitted via the Wings protocol to the Hub 2 Plus and delivered to users and monitoring stations within just 9 seconds. Additionally, users can request photos on demand anytime through the Ajax app, and photos can be configured to capture automatically by schedule, by arming/disarming, or when other system devices trigger alarms. This provides comprehensive visual verification beyond standard motion detection whilst respecting privacy with GDPR-compliant controls.

What is DESFire technology on the KeyPad Plus S?

DESFire is a best-in-class contactless identification technology based on the ISO 14443 international standard, combining comprehensive 128-bit encryption with copy protection. Used in transportation systems across European capitals and access systems at NASA, DESFire ensures Pass cards and Tag key fobs cannot be cloned or compromised. The KeyPad Plus S also supports personal access codes, duress codes for forced entry scenarios, and guest codes for unregistered users. The system automatically locks after three failed authentication attempts and can restrict access rights or revoke credentials remotely through the Ajax app.

Will the MotionCam detectors trigger false alarms from pets?

No, the MotionCam S (PhOD) detectors feature advanced pet immunity that ignores animals up to 20kg in weight and 50cm in height when properly installed at 2.4m height and configured. The SmartDetect algorithm analyzes thermal patterns including infrared radiation intensity, heat spot size, motion speed and time in detection zone to distinguish between humans and pets. The sensitivity can be adjusted through the Ajax app with low (pets up to 50cm), medium (pets up to 35cm) and high (pets up to 25cm) settings to optimize performance based on your specific animals whilst maintaining reliable human detection.

How long does installation take and can I install it myself?

Physical installation takes approximately 30 minutes thanks to pre-installed batteries, QR code pairing and SmartBracket mounting that requires no device disassembly. However, the Ajax Kit 25 Superior is part of the Superior product line designed exclusively for professional installations by accredited Ajax Systems partners who have completed Ajax Superior Training certification. This ensures optimal detector placement, proper pet immunity configuration, dual siren setup, keypad positioning and system configuration that meets grade 2 EN50131 compliance requirements for insurance and regulatory purposes whilst maximizing system performance.

What happens if my internet connection fails?

The Hub 2 Plus features four independent communication channels working simultaneously for redundancy. If your primary Ethernet connection fails, the hub automatically switches to Wi-Fi within seconds. If both wired connections are unavailable, it seamlessly transitions to cellular networks using either of the two SIM card slots. The hub supports 4G LTE, 3G and 2G networks with instant switching between 4G, 3G and 2G on a single SIM, whilst switching between the two SIMs takes up to 4 minutes. This multi-channel approach ensures alarm signals and photo verifications reach users and monitoring stations even during complete internet or power outages.

How is the outdoor siren protected from weather and tampering?

The StreetSiren DD features IP54-rated hermetically sealed construction providing protection from rain, snow, dust and temperature extremes from -25°C to +60°C, suitable for outdoor installation without requiring a protective canopy. The device includes tamper detection that immediately alerts users and monitoring stations if someone attempts to remove it from the wall. The optional branded faceplate uses a clip lock mechanism, and the device can be secured with screws through the mounting bracket to minimize theft risk. It operates up to 5 years on four pre-installed CR123A batteries or can connect to external 12V power supply with automatic battery backup during power interruptions.

Can I expand the system later with additional devices?

Yes, the Hub 2 Plus supports up to 200 Ajax devices total, so you can significantly expand beyond the six components in this kit. You can add more motion detectors (including additional MotionCam units for photo verification), door/window contacts, glass break detectors, fire detectors, flood detectors, additional keypads, more sirens (up to 10 total), and other Ajax devices as your needs grow. The system also integrates with up to 100 IP cameras or DVRs from manufacturers like Hikvision, Dahua and Uniview. With support for 25 separate security groups and 200 users, it scales from protecting a home to managing complex multi-zone commercial facilities whilst controlling everything through the same Ajax app interface.

What makes this a Superior product line kit?

Superior represents Ajax’s premium project-oriented product line with enhanced features and higher-grade components designed for professional installations. Superior devices include advanced capabilities like dual reed switches on the DoorProtect S, Photo on Demand functionality on the MotionCam S detectors, DESFire encrypted authentication on the KeyPad Plus S, and enhanced build quality throughout. The Superior line is sold and installed exclusively through accredited Ajax Systems partners who have completed Superior training certification, ensuring optimal system design, proper configuration and grade 2 EN50131 compliance for demanding residential and commercial security applications.