Ajax Superior Kit 19 | Hub 2 Plus (4G Sim/Ethernet/Wi-Fi) | SpaceControl, MotionProtect, DoorProtect & Sirens | Choice of White or Black

FAQs

What makes the Superior line different from Ajax Baseline products?

The Ajax Superior line represents the professional tier of Ajax security systems, designed specifically for high-profile projects and commercial installations. Superior devices feature enhanced certification compliance including EN50131 Grade 2, NFA2P, INCERT and SSF standards. Hardware improvements include more robust construction, extended certification scope and professional-grade components. Superior products are exclusively available through accredited Ajax Systems partners who have completed specific training, ensuring expert installation and configuration. The Superior line is fully compatible with Ajax Baseline and Fibra products, allowing flexible system design whilst maintaining the highest security standards for critical components.

What is the communication range of the wireless devices in this kit?

The Ajax Superior Kit 19 utilises the Jeweller wireless protocol which provides exceptional range performance. Motion detectors communicate up to 1700 metres in open space, door contacts up to 1200 metres, keyfobs up to 1300 metres, and sirens between 1500-2000 metres. Actual range depends on building construction, with walls, floors and metal objects reducing effective distance. The Hub2 Plus monitors signal strength in real-time through the Ajax apps, allowing installers to verify adequate coverage during installation. For larger facilities or challenging layouts, up to five ReX range extenders can be added to the system, effectively doubling coverage areas whilst maintaining the same reliability and encryption standards.

How long do the batteries last in the wireless devices?

Battery longevity is a key strength of Ajax Superior devices. The MotionProtect S motion detectors and DoorProtect S door contact operate up to 7 years from pre-installed CR123A batteries under normal usage conditions. SpaceControl keyfobs last up to 5 years using pre-installed CR2032 batteries. Both the StreetSiren DoubleDeck and HomeSiren S operate up to 5 years on pre-installed batteries. The Hub2 Plus includes a 2Ah Li-Ion battery providing 15 hours backup during power failures. All devices report battery status to the Ajax apps with low battery warnings appearing when charge drops below 20 percent, providing ample time for planned maintenance. Battery life calculations assume standard usage patterns; actual duration may vary based on signal strength, environmental conditions and activation frequency.

Can this system be monitored by an alarm receiving centre?

Yes, the Ajax Superior Kit 19 is fully compatible with professional alarm monitoring services. The Hub2 Plus supports multiple protocols for central station communication including Contact ID and SIA DC-09 formats, which are industry standards used by alarm receiving centres worldwide. The system can transmit events via all four communication channels: Ethernet, WiFi and both SIM cards, with automatic failover ensuring reliable transmission even if primary channels fail. Installers configure monitoring station connections through Ajax PRO apps, including encryption keys, transmission schedules and event priorities. The system’s EN50131 Grade 2 certification ensures compliance with insurance and regulatory requirements for professionally monitored installations. Users continue receiving mobile app notifications alongside central station monitoring.

What is pet immunity and how does it work?

Pet immunity is a sophisticated feature of the Ajax Superior MotionProtect S detectors that prevents false alarms from household animals. Using Excelitas PIR sensors combined with Ajax’s SmartDetect algorithm, the detectors analyse multiple parameters of thermal movement including heat signature size, movement speed, time spent in detection zone and height above floor. The Fresnel lens design uses large sections to capture radiation at adult human head and torso level, whilst smaller sections add detail to distinguish between humans and pets. When correctly installed at 2.4 metre height with lens perpendicular to entry paths, the detectors reliably ignore pets up to 20kg weight and 50cm height. Adjustable sensitivity settings allow fine-tuning for specific environments, with lower sensitivity recommended for particularly active animals. This technology eliminates the compromise between security and pet ownership.

How does the Hub2 Plus handle communication channel failures?

The Hub2 Plus implements sophisticated failover logic across its four communication channels. The system uses Ethernet or WiFi as primary connections for maximum bandwidth, automatically maintaining cellular data as backup. When the primary channel fails, the hub switches to an alternative within seconds, ensuring continuous connectivity to Ajax Cloud servers. The dual SIM configuration supports different mobile operators, with automatic switching if one network becomes unavailable. Channel switching typically completes in under 4 minutes for SIM changes. Users and monitoring stations receive notifications if any channel fails, whilst the system continues operating normally on remaining connections. This redundancy is critical for EN50131 Grade 2 compliance and provides exceptional reliability even during internet outages, network maintenance or attempted sabotage of communications infrastructure.

Can I add more devices to this kit in future?

Absolutely. The Hub2 Plus supports up to 200 Ajax devices providing substantial expansion capacity. You can add additional motion detectors, door contacts, glass break sensors, fire detectors, flood sensors, keyfobs, keypads, sirens and integration modules as security requirements grow. The system also supports up to 100 third-party cameras or DVRs for video surveillance integration. All Ajax Superior, Baseline and Fibra products are mutually compatible, allowing mixed installations whilst maintaining Grade 2 certification on Superior components. New devices pair to the hub by scanning QR codes through Ajax apps, with automatic radio configuration and instant availability. The modular architecture allows systems to evolve from basic intrusion detection to comprehensive security platforms incorporating fire safety, access control, video verification and home automation without replacing the control panel or existing devices.

What certifications does the Ajax Superior Kit 19 hold?

The Ajax Superior Kit 19 holds extensive security and compliance certifications essential for professional installations. All components are certified to EN50131 Grade 2, the European standard for intrusion and hold-up alarm systems, indicating resistance to experienced attackers with special equipment. Additional certifications include RED (Radio Equipment Directive), RoHS (Restriction of Hazardous Substances), EMC (Electromagnetic Compatibility) and LVD (Low Voltage Directive). Superior products are tested to work flawlessly as complete systems rather than individual components, with 100 percent factory testing ensuring quality. The Hub2 Plus specifically supports configuration modes for EN50131, PD6662 (British standard), VdS (German standard) and ANSI/SIA CP-01-2019 (American standard), allowing installers to comply with regional requirements. These certifications are critical for insurance approval, police response eligibility and regulatory compliance in commercial installations.