Ajax Superior Kit 23 | Hub 2 (2G Sim/Ethernet) | KeyPad Plus, MotionCam (PhOD), DoorProtect & Sirens | Choice of White or Black

FAQs

What makes the Superior line different from Ajax’s standard Baseline products?

The Superior product line represents Ajax’s professional-grade offering featuring advanced wireless devices with enhanced capabilities, improved certification compliance (EN 50131 Grade 2, PD 6662:2017), and extended feature sets specifically designed for ambitious commercial and high-security projects. Superior devices offer longer battery life (up to 7 years versus 5 years), enhanced communication ranges, additional certifications meeting stringent international standards, and advanced features like dual reed switches in opening detectors. The Superior line is exclusively available through accredited Ajax Systems partners who have completed specialized training at Ajax Academy, ensuring professional installation and configuration. While Superior and Baseline devices are fully compatible within the same system, Superior components provide the reliability and compliance certifications required for high-profile installations, regulated industries, and facilities demanding Grade 2 security classification.

How does photo verification work with the MotionCam S detectors?

The Superior MotionCam S (PhOD) detectors combine traditional PIR motion sensing with visual alarm verification. When armed motion detectors identify movement, they instantly send an alarm to the Hub 2 while simultaneously capturing a series of photographs (1-5 images) that are transmitted to the Ajax apps via the Wings wireless protocol. The system delivers photos in resolutions ranging from 160×120 to 640×480 pixels with transmission times as fast as 7 seconds for lower resolution images. The “PhOD” designation indicates “Photo on Demand” support, enabling authorized users to request visual verification anytime through the Ajax app regardless of system arm status. Additional features include photo by schedule (automatic capture at specified times), photo by scenario (triggered by other system events), and photo by arming/disarming (verification when security modes change). An integrated IR illuminator enables black and white photography in low-light conditions. All photo data is encrypted throughout transmission and stored in Ajax Cloud with access controlled through granular privacy settings determining which users can view images.

Can this system be self-installed or does it require professional installation?

The Ajax Kit 23 Superior requires activation and administration exclusively through the Ajax PRO Engineer App, which is only accessible to accredited Ajax Systems partners who have completed specialized training at Ajax Academy. This restriction ensures that Superior line installations meet professional standards and comply with the stringent security classifications the products are designed to achieve. While Ajax systems feature user-friendly SmartBracket mounting and QR code device pairing, proper system design requires professional assessment of factors including radio signal propagation, detector placement heights, communication quality between devices, power supply calculations for backup battery operation, and configuration for specific security grades. Accredited partners possess the expertise to optimize device positioning, configure advanced features like photo verification privacy settings and automation scenarios, integrate with central monitoring stations using professional protocols, and ensure compliance with relevant standards including PD 6662:2017. End users receive full system control through standard Ajax mobile and desktop apps once professional installation is complete.

What communication channels does the Hub 2 (2G) support and how does failover work?

The Hub 2 (2G) maintains connectivity through three independent communication channels: Ethernet (up to 100 Mbps), and two 2G SIM card slots supporting different mobile network operators. Communication channels operate in parallel to maximize system reliability, with most data transmitted via Ethernet when available. Automatic failover switching between Ethernet and SIM cards occurs within seconds when a primary connection fails. The hub continuously monitors all communication paths and instantly switches to alternative channels if one becomes unavailable due to internet outage, cable damage, or network issues. Between the two SIM card slots, switching occurs within 4 minutes, while switching between Ethernet and cellular occurs instantly. This redundancy ensures alarm notifications reach security companies and end users even during infrastructure failures. The hub also monitors for communication jamming attempts and notifies users if radio frequency interference is detected. Battery backup (Li-ion 2 Ah) provides up to 16 hours of autonomous operation during mains power failure when Ethernet is disabled, allowing continued system operation and cellular communication during blackouts.

How long do the batteries last in the wireless components and what affects battery life?

Battery life across Superior Kit 23 components varies by device function and usage patterns. Superior DoorProtect S opening detector achieves up to 7 years operation from a single CR123A battery. Superior KeyPad Plus S operates up to 4.5 years from pre-installed AA (FR6) batteries, or 3.5 years with contactless card/key fob reader actively used. Superior StreetSiren DoubleDeck S and Superior HomeSiren S both achieve up to 5 years from pre-installed CR123A batteries. Superior MotionCam S (PhOD) detectors typically operate 3-5 years depending on photo verification frequency and settings. Factors affecting battery life include polling interval settings (how frequently hub communicates with devices), alarm frequency, photo capture frequency for MotionCam detectors, ambient temperature extremes, signal strength requiring higher transmission power, and LED indicator usage. Ajax apps display real-time battery status for all devices, with low battery warnings generated when capacity drops to 20% nominal level, providing advance notice for planned maintenance. All Superior devices use high-quality batteries from proven manufacturers that undergo real-time testing during production and maintain stable performance in temperatures from -10°C to +40°C without capacity degradation.

Is this kit expandable and what is the maximum system capacity?

The Ajax Kit 23 Superior is highly expandable within the Hub 2 (2G) capacity of up to 100 connected devices. The system supports combining devices from all Ajax product categories including additional intrusion protection devices (both Superior and Baseline lines), video surveillance components (up to 25 cameras or NVRs), fire and life safety detectors, and comfort/automation devices. Specific device limits include up to 10 sirens or keypads with built-in sirens, and up to 5 radio signal range extenders to overcome signal obstacles in large facilities. The hub supports up to 50 user accounts with customizable access rights, 9 security groups for independent zone management, and 32 automation scenarios for programmable system responses. Ajax’s range extenders can boost wireless coverage to 2,000 meters, enabling protection of multi-building campuses or facilities with thick walls and metal structures. Superior and Baseline product lines are fully compatible, allowing installers to optimize system design by deploying Superior devices where enhanced certifications are required while using cost-effective Baseline components elsewhere. The system architecture supports gradual expansion as facility requirements evolve, with new devices added remotely through QR code scanning in Ajax apps without requiring system reconfiguration or professional revisits.

What certifications does this system hold and what do they mean for compliance?

The Ajax Kit 23 Superior components hold comprehensive certifications ensuring compliance with European and international security standards. EN 50131 Grade 2 (Security Grade 2) classification indicates the system meets requirements for residential and small commercial premises with medium security risk, protecting against intruders with limited knowledge and tools. PD 6662:2017 certification confirms compliance with the Code of Practice for the design, installation, commissioning and maintenance of intruder and hold-up alarm systems in the United Kingdom, required by many UK insurance companies and regulatory bodies. Individual components hold additional certifications including Radio Equipment Directive (RED) for wireless communication compliance, Electromagnetic Compatibility Directive (EMC) confirming devices don’t interfere with other electronics, and Restriction of Hazardous Substances Directive (RoHS) verifying environmental compliance. The IP54 ingress protection rating on Superior StreetSiren DoubleDeck S certifies protection against dust ingress and water spray from all directions, essential for reliable outdoor operation. These certifications enable the Kit 23 Superior to meet requirements for police-monitored security systems, insurance-mandated installations, and facilities in regulated industries requiring documented compliance with recognized security standards. All certifications are issued by accredited third-party testing laboratories including TREZOR TEST and maintained through ongoing quality management systems.