Ajax Superior Kit 26 | Hub 2 (2G/Ethernet) | KeyPad TouchScreen, MotionCam (PhOD), DoorProtect & Sirens | Choice of White or Black

FAQs

How does the visual verification feature work on the MotionCam S detectors?

The Superior MotionCam S detectors feature integrated cameras that automatically capture a series of photos when motion is detected in armed mode. Using Ajax’s dual-protocol architecture, the detector instantly transmits the alarm signal via the Jeweller protocol in just 0.15 seconds, activating sirens and notifying users immediately. Simultaneously, the built-in camera captures between 1-5 images (configurable by the user), which are then transmitted via the dedicated Wings protocol and delivered to Ajax apps within 7-20 seconds depending on the selected resolution. Photos can be viewed as individual images or as an animated series showing the sequence of events. The IR backlight automatically activates in low-light conditions, capturing black and white images to ensure visibility even in complete darkness. All photos are encrypted during transmission and storage, with privacy controls determining which users can access visual verification data.

What is Photo on Demand and how is it different from Photo by Alarm?

Photo on Demand allows authorized users to manually request photos from MotionCam S detectors at any time with a single tap in the Ajax app, regardless of whether the system is armed or an alarm has occurred. This feature enables users to check the current situation at the facility, monitor their property remotely, or verify everything is secure before arming. Access to Photo on Demand is controlled through privacy settings, and these photos are only available to authorized system users, not sent to central monitoring stations. Photo by Alarm, in contrast, is the automatic photo verification that occurs when the detector identifies motion whilst in armed mode – this happens without user intervention and the images are available to all users with access to the event feed as well as monitoring station operators. Both features use the same camera and image quality settings, but serve different purposes in the overall security workflow.

How does Kit 26 Superior differ from Kit 27 Superior?

The primary difference between Kit 26 and Kit 27 Superior is the motion detection devices included. Kit 26 features 2x Superior MotionCam S detectors with integrated cameras and Photo on Demand functionality, providing visual verification of alarm events with photo delivery in 7-20 seconds. These detectors use dual wireless protocols (Jeweller for alarms, Wings for photos) and are powered by 2x CR123A batteries offering up to 3 years operation. Kit 27 includes 2x Superior MotionProtect S detectors which are traditional PIR motion sensors without cameras – these provide faster alarm response optimized for instant detection, use a single CR123A battery, and offer up to 7 years battery life. Kit 27 is ideal for installations prioritizing extended battery life and immediate alarm notification without visual verification, whilst Kit 26 suits applications requiring visual confirmation of alarm events to eliminate false alarm concerns and provide monitoring stations with photographic evidence. All other components (Hub2, DoorProtect S, KeyPad TouchScreen, sirens, and Pass Tags) are identical between both kits.

What photo verification options are available beyond alarm events?

Beyond the automatic Photo by Alarm feature, the MotionCam S detectors support multiple additional photo verification scenarios. Photo by Scenario allows the detectors to automatically capture images when other Ajax devices trigger alarms – for example, taking photos when fire detectors, flood detectors, or panic buttons activate, providing visual context for these events. Photo by Schedule enables scheduled automatic photography at specified dates and times, useful for periodic monitoring of facilities or checking specific times when suspicious activity may occur. Photo by Arming/Disarming captures images when the security system’s state changes, allowing users to visually confirm who armed or disarmed the system and the facility’s condition during state transitions. All photo verification features can be configured to operate either always or only when the detector is armed, depending on security requirements and privacy preferences. Photos from all verification types are stored in Ajax Cloud with encryption and can be accessed through the event log, which records the last 500 system events with linked photographic evidence.

How is photo privacy and security managed in the system?

Ajax has implemented comprehensive privacy and security measures for all photo verification features. Photos are encrypted using block cipher encryption with dynamic keys at every stage – during capture, transmission, and storage. The dual-protocol architecture keeps alarm transmission separate from photo delivery, ensuring immediate security response even if photo transmission encounters delays. Privacy controls in Ajax apps allow administrators to precisely configure which users can request Photo on Demand, view photos taken on demand, and access integrated surveillance cameras. Photos taken automatically during alarms are available to all users with event feed access and monitoring station operators, whilst Photo on Demand images are only visible to specifically authorized users and never sent to central monitoring stations. All photographic data is stored in Ajax Cloud on geographically dispersed servers meeting General Data Protection Regulation requirements. The system maintains a detailed audit trail linking photos to specific events and users who requested them, ensuring accountability and traceability for all visual verification activities.

What are the battery life considerations for MotionCam S detectors?

The Superior MotionCam S detectors are powered by 2x pre-installed CR123A batteries, providing up to 3 years of operation under typical usage conditions. Battery life is influenced by several factors including detector ping interval settings, the number of photos taken, photo resolution settings, signal strength to the Hub2, and ambient temperature. The detectors consume more power than standard motion sensors due to the integrated camera and dual radio modules (Jeweller and Wings protocols). To optimize battery life, users can adjust settings such as reducing photo resolution to 320×240 pixels instead of 640×480 pixels, limiting the number of images per series, and ensuring strong signal strength by optimal detector placement. The Ajax apps provide real-time battery level monitoring and low battery warnings, allowing proactive battery replacement before depletion. When replacing batteries, both CR123A cells should be changed simultaneously with high-quality branded batteries to ensure reliable operation. The detectors continue functioning normally during battery replacement as the system is notified of the tamper condition, and once batteries are replaced and the enclosure secured, normal operation resumes immediately.